Frequently Asked Questions
Everything you need to know about your Rollersnakes order.
How long does shipping take within the UK?
Standard delivery typically takes 2-3 working days, while our Express Shipping option ensures your gear arrives within 24 hours if ordered before 2 PM.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and rates vary by country and will be calculated at checkout based on your location and package weight.
What is your return policy for skateboards and hardware?
You can return any unused item in its original packaging within 30 days. Please note that we cannot accept returns on skateboards that have been assembled or gripped.
How do I know which skateboard size is right for me?
We provide a comprehensive size guide on our website. Generally, deck width depends on your shoe size and skating style, ranging from 7.5" for technical street skating to 8.5"+ for transition.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer flexible financing options like Klarna and Clearpay for larger purchases.